/* Zenorix Help Desk: styles for this app, on top of the shared Zenorix theme (base.css, portal.css). */
main { max-width: 1200px; }

/* Statuses */
.st { font-size: 11px; font-weight: 800; letter-spacing: 0.04em; text-transform: uppercase; padding: 4px 10px; border-radius: 999px; white-space: nowrap; display: inline-block; }
.st.pending_approval { background: rgba(139, 92, 246, 0.16); color: #c4b5fd; }
.st.open { background: rgba(77, 109, 255, 0.16); color: var(--blue-3); }
.st.in_progress { background: rgba(20, 184, 166, 0.16); color: #5eead4; }
.st.waiting { background: rgba(246, 185, 59, 0.16); color: var(--warn); }
.st.resolved { background: rgba(47, 210, 122, 0.14); color: var(--good); }
.st.closed { background: var(--panel-3); color: var(--muted); }
.st.declined { background: rgba(242, 84, 106, 0.14); color: var(--bad); }
.late { font-size: 11px; font-weight: 800; padding: 3px 9px; border-radius: 999px; background: rgba(242, 84, 106, 0.14); color: var(--bad); white-space: nowrap; }
.team-tag { font-size: 11px; font-weight: 800; padding: 3px 8px; border-radius: 6px; background: var(--panel-3); color: var(--text-2); letter-spacing: 0.04em; }

/* Lists */
.stat-row { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 12px; margin-bottom: 18px; }
.stat { padding: 14px 16px; border-radius: 14px; border: 1px solid var(--line); background: var(--panel); }
.stat small { display: block; font-size: 12px; color: var(--muted); font-weight: 600; }
.stat b { font-family: var(--font-display); font-size: 26px; font-weight: 600; line-height: 1.2; }
.stat b.bad { color: var(--bad); }
.req-list { display: grid; gap: 8px; }
.req-item { display: grid; grid-template-columns: 1fr auto; gap: 6px 16px; align-items: center; padding: 14px 18px; border-radius: 14px; border: 1px solid var(--line); background: var(--panel); transition: border-color 0.2s; }
.req-item:hover { border-color: var(--line-2); }
.req-item h4 { font-size: 15px; display: flex; gap: 8px; align-items: center; flex-wrap: wrap; }
.req-item p { font-size: 12px; color: var(--muted); }
.req-item .right { display: flex; gap: 8px; align-items: center; justify-content: flex-end; flex-wrap: wrap; }
.ref { font-family: var(--font-display); font-size: 12px; color: var(--muted); font-weight: 600; }
.empty-card { padding: 34px 16px; text-align: center; color: var(--muted); }
.empty-card svg { display: block; margin: 0 auto 8px; color: var(--blue-3); }

/* New request */
.team-group { margin-bottom: 22px; }
.team-group h3 { font-size: 15px; margin-bottom: 10px; display: flex; gap: 8px; align-items: center; }
.cat-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 10px; }
.cat-card { display: block; padding: 14px 16px; border-radius: 14px; border: 1px solid var(--line); background: var(--panel); transition: 0.2s; }
.cat-card:hover { border-color: var(--blue-2); transform: translateY(-2px); }
.cat-card b { display: block; font-size: 14px; }
.cat-card small { display: block; color: var(--muted); font-size: 12px; margin-top: 4px; line-height: 1.45; }
.cat-card .tag { display: inline-block; margin-top: 8px; font-size: 11px; font-weight: 700; color: #c4b5fd; }
.form-card { max-width: 720px; }
.file-picks { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.file-pick { display: inline-flex; align-items: center; gap: 6px; padding: 5px 10px; border-radius: 999px; font-size: 12px; background: var(--panel-3); color: var(--text-2); }
.file-pick button { color: var(--muted); display: inline-flex; }

/* A request */
.req-layout { display: grid; grid-template-columns: minmax(0, 1fr) 320px; gap: 18px; align-items: start; }
.thread { display: grid; gap: 10px; }
.msg { padding: 14px 16px; border-radius: 14px; border: 1px solid var(--line); background: var(--panel); }
.msg.team { background: linear-gradient(180deg, rgba(77, 109, 255, 0.08), var(--panel)); border-color: rgba(77, 109, 255, 0.25); }
.msg.note { background: rgba(246, 185, 59, 0.07); border-color: rgba(246, 185, 59, 0.3); }
.msg-h { display: flex; gap: 10px; align-items: center; font-size: 13px; margin-bottom: 6px; }
.msg-h small { color: var(--muted); margin-left: auto; font-size: 12px; }
.msg-body { font-size: 14px; line-height: 1.6; color: var(--text-2); white-space: pre-wrap; word-break: break-word; }
.evt { text-align: center; font-size: 12px; color: var(--muted); padding: 2px 0; }
.file-row { display: flex; gap: 10px; align-items: center; padding: 10px 14px; border-radius: 12px; border: 1px dashed var(--line-2); font-size: 13px; }
.file-row a { font-weight: 700; color: var(--blue-3); word-break: break-all; }
.file-row small { color: var(--muted); }
.file-row.internal { border-color: rgba(246, 185, 59, 0.4); }
.reply-box { margin-top: 14px; }
.reply-box textarea { min-height: 110px; }
.reply-opts { display: flex; gap: 14px; flex-wrap: wrap; align-items: center; margin: 8px 0 12px; font-size: 13px; color: var(--text-2); }
.reply-opts label { display: inline-flex; gap: 6px; align-items: center; cursor: pointer; }
.side { display: grid; gap: 14px; position: sticky; top: 86px; }
.side .card { padding: 16px 18px; }
.side h4 { font-size: 12px; text-transform: uppercase; letter-spacing: 0.08em; color: var(--muted); margin-bottom: 10px; }
.kv { display: grid; grid-template-columns: 110px 1fr; gap: 6px 10px; font-size: 13px; }
.kv span { color: var(--muted); }
.kv b { font-weight: 600; word-break: break-word; }
.side-actions { display: grid; gap: 8px; margin-top: 12px; }
.side-actions .btn { justify-content: center; }
.answers { display: grid; gap: 8px; font-size: 13px; }
.answers div span { display: block; color: var(--muted); font-size: 12px; }
.stars { display: flex; gap: 4px; }
.stars button { font-size: 24px; line-height: 1; color: var(--panel-3); }
.stars button.on { color: var(--warn); }

/* Tables */
.tbl-wrap { overflow-x: auto; border-radius: 14px; border: 1px solid var(--line); background: var(--panel); }
.data-tbl { width: 100%; border-collapse: collapse; font-size: 13px; }
.data-tbl th { text-align: left; font-size: 12px; color: var(--muted); font-weight: 700; padding: 11px 14px; border-bottom: 1px solid var(--line); background: var(--panel-2); white-space: nowrap; }
.data-tbl td { padding: 11px 14px; border-bottom: 1px solid var(--line); vertical-align: middle; }
.data-tbl tr:last-child td { border-bottom: 0; }
.data-tbl .num { text-align: right; font-variant-numeric: tabular-nums; white-space: nowrap; }
.data-tbl small { display: block; color: var(--muted); font-size: 12px; }
.data-tbl tr.click { cursor: pointer; }
.data-tbl tr.click:hover td { background: rgba(255, 255, 255, 0.02); }
.filter-bar { display: flex; flex-wrap: wrap; gap: 10px; align-items: end; margin-bottom: 16px; }
.filter-bar .field { margin: 0; }
.section-gap { margin-top: 22px; }
.ts-section-h { font-size: 15px; margin-bottom: 10px; display: flex; align-items: center; gap: 8px; }
.audit-row { padding: 10px 14px; border-bottom: 1px solid var(--line); font-size: 13px; }
.audit-row small { color: var(--muted); display: block; }

/* Admin */
.cat-admin { padding: 14px 16px; margin-bottom: 8px; border-radius: 14px; border: 1px solid var(--line); background: var(--panel); display: flex; gap: 12px; align-items: center; flex-wrap: wrap; }
.cat-admin.off { opacity: 0.55; }
.cat-admin h4 { font-size: 14px; }
.cat-admin p { font-size: 12px; color: var(--muted); }
.cat-admin .right { margin-left: auto; }
.field-row { display: grid; grid-template-columns: 1fr 130px auto auto; gap: 8px; align-items: center; margin-bottom: 8px; }
.field-row .opts { grid-column: 1 / -1; }
.modal.wide { width: min(640px, 100%); }
.modal.scroll { max-height: 88vh; overflow-y: auto; }
.check-list { display: grid; gap: 2px; max-height: 300px; overflow-y: auto; margin-bottom: 14px; border: 1px solid var(--line); border-radius: 12px; padding: 6px; }
.check-row { display: flex; align-items: center; gap: 10px; padding: 7px 8px; border-radius: 8px; font-size: 14px; cursor: pointer; }
.check-row small { color: var(--muted); margin-left: auto; }
.switch-row { display: flex; align-items: center; gap: 10px; font-size: 14px; margin-bottom: 14px; cursor: pointer; }
.switch-row small { display: block; color: var(--muted); font-size: 12px; }
.two { display: grid; grid-template-columns: 1fr 1fr; gap: 0 14px; }

/* Sign-in art: request cards */
.hero-cards { display: grid; gap: 10px; max-width: 420px; margin-top: 34px; }
.hero-cards i { display: flex; align-items: center; gap: 10px; padding: 12px 14px; border-radius: 12px; background: var(--panel-2); border: 1px solid var(--line); font-style: normal; font-size: 13px; color: var(--text-2); animation: rise 0.6s var(--ease) both; }
.hero-cards i b { margin-left: auto; }

@media (max-width: 900px) {
  .req-layout { grid-template-columns: 1fr; }
  .side { position: static; order: -1; } /* status and actions first on small screens */
}
@media (max-width: 760px) {
  .req-item { grid-template-columns: 1fr; }
  .req-item .right { justify-content: flex-start; }
  .two { grid-template-columns: 1fr; }
  .field-row { grid-template-columns: 1fr 1fr; }
}